Eligibility

Exchanges are only available for products that arrive damaged. All items must be in their original condition and packaging.

How to Request an Exchange

Contact us at +92 325 2410300 to initiate an exchange request. Our team will review your case and, if approved, provide you with:

• Return shipping instructions
• Guidance on packaging your item
• Information on receiving your replacement

Please note: Items returned without prior authorization will not be accepted.

Damaged or Defective Items

Inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us right away at +92 325 2410300 so we can resolve the issue promptly.

Non-Exchangeable Items

For health and safety reasons, certain products cannot be exchanged:

• Perishable goods (food items, flowers, plants)
• Custom or personalized products
• Personal care and beauty products
• Hazardous materials, flammable liquids, or gases

If you have questions about whether your specific item qualifies for exchange, please reach out to us.

Exchange Process

Once we receive and inspect your returned item, we'll notify you of the approval status. For the fastest service, we recommend placing a new order for your desired item once your exchange is approved.

Refunds

If a refund is approved, it will be processed to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.

Questions?

We're here to help. Contact us at +92 325 2410300 for any questions regarding exchanges or returns.