Privacy Policy
This Privacy Policy describes how Ruh-e-Attar (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.
Device Information
Examples of Personal Information collected:
Web browser version, IP address, time zone, cookie information, pages or products you view, search terms, and how you interact with the Site.
Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose:
Shared with our processor, Shopify.
Order Information
Examples of Personal Information collected:
Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection:
To provide products or services to you in fulfillment of our contract, process payments, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and—when in line with the preferences you have shared—provide information or advertising relating to our products or services.
Source of collection:
Collected from you.
Disclosure for a business purpose:
Shared with our processor, Shopify.
Customer Support Information
Examples of Personal Information collected:
Information you provide when contacting customer support.
Purpose of collection:
To provide customer support.
Source of collection:
Collected from you.
Disclosure for a business purpose:
Not applicable.
MINORS
The Site is not intended for individuals under the age of 14. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
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We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy -
We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or otherwise protect our rights.
USING PERSONAL INFORMATION
We use your Personal Information to provide our services, which include offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services, and offers.
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
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Your consent
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Performance of a contract between you and the Site
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Compliance with our legal obligations
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Protection of your vital interests
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Performance of a task carried out in the public interest
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Our legitimate interests, which do not override your fundamental rights and freedoms
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you request that this information be erased. For more information on your right of erasure, please see the “Your Rights” section below.
AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when that decision has a legal or similarly significant effect on you.
We engage in limited automated decision-making using customer data.
Our processor, Shopify, uses automated decision-making to prevent fraud. This does not have a legal or significant effect on you.
Services that include elements of automated decision-making include:
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Temporary denial of IP addresses associated with repeated failed transactions (lasting a few hours)
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Temporary denial of credit cards associated with blocked IP addresses (lasting a few days)
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, transfer it to another service, and request correction, updating, or erasure. To exercise these rights, please contact us using the information below.
Your Personal Information is initially processed in Ireland and may then be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information, see Shopify’s GDPR Whitepaper:
https://help.shopify.com/en/manual/your-account/privacy/GDPR
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (the “Right to Know”), transfer it to another service, and request correction or deletion.
If you wish to designate an authorized agent to submit requests on your behalf, please contact us at the address below.
COOKIES
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media cookies.
Cookies enhance your browsing experience by remembering your actions and preferences (such as login and region selection), so you don’t need to re-enter information each time you visit. They also help us understand how visitors use the Site.
Cookies Necessary for Store Functionality
| Name | Function |
|---|---|
| _ab | Used in connection with admin access |
| _secure_session_id | Used for storefront navigation |
| cart | Used in connection with the shopping cart |
| cart_sig | Used in connection with checkout |
| cart_ts | Used in connection with checkout |
| checkout_token | Used in connection with checkout |
| secret | Used in connection with checkout |
| secure_customer_sig | Used for customer login |
| storefront_digest | Used for customer login |
| _shopify_u | Facilitates updating customer account information |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Stores tracking preferences |
| _landing_page | Tracks landing pages |
| _orig_referrer | Tracks landing pages |
| _s | Shopify analytics |
| _shopify_fs | Shopify analytics |
| _shopify_s | Shopify analytics |
| _shopify_sa_p | Marketing & referral analytics |
| _shopify_sa_t | Marketing & referral analytics |
| _shopify_y | Shopify analytics |
| _y | Shopify analytics |
Cookies may be session-based or persistent. Persistent cookies typically expire between 30 minutes and two years from the date they are downloaded.
You can manage cookies through your browser settings. Please note that disabling cookies may affect site functionality.
More information about cookies can be found at:
www.allaboutcookies.org
DO NOT TRACK
Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection practices when such signals are detected.
CHANGES
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.
CONTACT
For more information, questions, or complaints regarding this Privacy Policy, please contact us at:
Address:
Ruh-e-Attar
Office Plot A 32/1B, Nazimabad
Karachi, Pakistan
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. More information is available at:
https://ico.org.uk/make-a-complaint/